Our Service

Our responsive and reliable service ensures that customer expectations and project deadlines are consistently met. We adopt a collaborative approach with our customers, with advice and support available from the early stages of your project through to product delivery.

CAD blocks and models, as well as high resolution images of our collection, are available to download. For larger projects we can supply samples of our furniture to aid in the specification process, and will be happy to assist with space planning if required. Samples of fabrics, leathers and surface finishes are also available.

While our comprehensive range is available in a wide variety of options, sizes, and finishes, we are able to vary the standard specification on many of our products allowing them to be tailored to the exact needs of your project. In some cases specific needs require a unique solution; we would be happy to discuss your requirements should a customized solution be required

Once complete, your order can be delivered to your warehouse, or we can provide installation options if required. Transportation is carried out by outside carriers under FOB terms as a courtesy. Extreme care is always taken to ensure that products are packaged in perfect condition. International shipping can be arranged along with supporting documentation; if required, orders can be collected from our factories in Enfield UK and North Carolina.

Our furniture is supplied with a 5 year guarantee against defects in materials and workmanship subject to normal contract use, excluding defects in the covering materials (normally guaranteed by the manufacturer/supplier thereof). Any remedial measures will be undertaken quickly and efficiently within a mutually agreed time-frame to suit as far as possible the convenience of the client.

We guarantee at least 10 years continuity of supply, allowing projects to be expanded, or pieces to be re-upholstered.

You are welcome to visit our production facilities in Enfield UK or North Carolina where we can show you around the factory to see the furniture being made. Please contact us to arrange an appointment.